job description


Vacancy: Operations Manager – 606 Club (December, 2012)

The 606 Club is committed to creating the best possible customer experience that we can. Our customers are more informed about food & drink than at any time in our 35-year history, are faced with an incredible choice of dining & entertainment experiences and are more watchful of the amount they are spending. With this in mind, we are looking for an operations manager who can work to develop this side of our business even further.

The operations manager will work to ensure that the ambience, food, drinks and service are all at the highest possible standard, aiming to surpass customer expectations. At the same time, faced with unavoidable rises in some operational costs we are determined to improve operational efficiency and minimise our costs.

The successful candidate will work closely with the Club’s owner and floor managers in the planning and coordinating of Club operations. With sensitivity to the very special nature of the business, the operations manager will identify and implement improvements which can be made in menus, food handling, customer service, general club procedures, etc and identify and implement methods of increasing profit (eg improved efficiency, decreased stock loss).

Areas covered include:

Kitchen
Working closely with the team of chefs - monitoring good food safety practises and staff levels. Encouraging menu improvements, better food margins, modernising & clarifying private party menu options. Ensuring staff are food safety trained to the appropriate level and keeping records of training - train and advise new and existing staff where necessary. Working with the chefs to update haccop and SFBB documents.

Cleaning
Monitoring cleaning standards. Rectifying problems as they arise.

Floor Staff
Work with floor staff to improve customer service. Enhance staff knowledge of wine list and customer service to improve sales and customer experience. Encourage more accuracy in noting customer orders (initially through daily stock checks and increased feedback of stock check results). Encourage better practise in non-customer related tasks - eg keeping areas clean & tidy, stock rotation, etc. Ensure more efficient training for new staff. Keep Staff Manual up to date and ensure managers provide all new staff with the current Staff Manual

Managers
Liasing with floor managers in order to identify areas for improvement and to plan and implement changes.

Office
Oversee all office work – identify methods to increase efficiency and productivity. Maintain stock analysis spreadsheets, log of daily stock checks and analysis of result of this. Investigation of any stock discrepancies. Responsible for keeping all staff records.
Alongside the Club’s owner, dealing with recruitment and disciplinary issues across all departments

Other responsibilities:

Private Parties – The planning and execution of private hire events at the club.
The wine list – tastings, negotiation with suppliers, pricing the list, etc.

It’s a small but very busy office, so you’ll also have to answer the phone, take Club bookings and undertake other ad hoc club business as necessary.

Qualifications:

The successful applicant must have:

· Proven experience in a similar role.
· A demonstrable knowledge of comparable establishments.
· A current health & safety in food supervision qualification is desirable (but not
  essential – training will be provided for the right candidate)
· Computer skills – knowledge of word and intermediate knowledge of excel are
  vital
· Great people skills
· A proactive method of working
· Passion for excellence in hospitality

Salary £24,500

To apply, please email your CV to